Our Guarantee

Refund and Exchange Policy

Moyer Fine Jewelers will gladly accept returns or exchanges within 14 days of the purchase unless it meets one of the following criteria:

  • Merchandise which has been special ordered
  • Promotional sale items
  • Custom jewelry
  • Merchandise which has been worn or altered (sized watches & jewelry, engraved merchandise, signs of wear, etc.)

Please reach out to the staff at Moyer Fine Jewelers to clarify any questions you have on exchanges or returns before making a purchase.


We pride ourselves on the outstanding craftsmanship and quality of our jewelry. We guarantee our jewelry is free from defects in materials for the life of the jewelry. We will replace or repair any purchase found to be defective at no cost to you. This guarantee does not include normal wear and tear.


If you ever decide to upgrade your diamond or diamond studs, and the original diamond(s) were purchased at Moyer, we will give you what you paid toward another diamond(s) of greater value. There is no requirement on size, price, etc. This guarantee is null and void if we determine the diamond(s) are damaged from wear and tear and the quality has been compromised since the original sale.

Lifetime Clean and Polish

Moyer will clean, inspect and polish your purchase at no cost for the life of the purchase.

Lifetime Appraisals

We will provide you with an appraisal at no cost for the life of the purchase.

Complimentary Sizing

We will size your purchase one time at no cost regardless of when it was purchased. Please note that some items are not sizable.